computing phone usage


TechSoftPhone In computing, a TechSoftphone is a software program for making telephone calls over the Internet using a general purpose computer, rather than using dedicated hardware. Often a Techsoftphone is designed to behave like a traditional telephone, sometimes appearing as an image of a phone, with a display panel and buttons with which the user can interact. A Techsoftphone is usually used with a headset connected to the sound card of the PC, or with a USB phone.

Fetaures Of Tech-softphone

1.Dialing and Placing a Call:The system shall allow users to dial and place a call to each other using Soft phones through a PBX over the Network.

2.Accepting and Rejecting call: The system shall allow the user to receive or reject a call of the caller using Soft Phone.

3. Voice Conferencing: The System shall allow users to have voice conferencing service amongst multiple users at a time.

4. Call Hold: The system shall provide the station user, to hold a call that is in progress.

5. Missed Call Alert:The System shall support missed call service and provide the information of the missed calls to the user.

6. Caller identification: The System shall allow the user to get the information of the caller person like his/her caller id and the name.

7. Speed dialing:The system shall support the services of the speed dialing through a PBX.

8. Call Recording:The system shall allow the user to record the call of the conversation.

9. Call Transfer:The system shall allow the user to transfer his/her call to another user at a different location.

10. Call forwarding:The System shall allow the user to forward his/her call to another location.